Privacy Policy

1. Introduction

ProjEvo ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services (collectively, the "Service").

By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with our practices, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using our Service, including:

• Account Information: Name, email address, phone number, company name, billing address, and payment information when you register or subscribe
• Profile Information: Professional details, preferences, and settings you configure
• Client Data: Information about your clients that you enter into the platform, including names, contact details, project information, and communication history
• Communication Data: Messages, support tickets, and other communications you send through the platform
• Messaging Data: Phone numbers, message content, and related metadata for two-way conversational messaging features

2.2 Information Collected Automatically

When you access or use our Service, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on the platform, click patterns
• Log Data: Server logs, error reports, and diagnostic information
• Cookies and Tracking: Information collected through cookies, pixels, and similar technologies

2.3 Information from Third Parties

We may receive information from third-party services you connect to ProjEvo, such as domain registrars, hosting providers, WordPress installations, and payment processors.

3. Messaging Data Privacy

ProjEvo provides two-way conversational messaging functionality that serves as a business phone and inbox replacement, enabling direct communication between our customers and their clients within existing business relationships. ProjEvo does not operate messaging programs, does not send messages to end users on behalf of customers, and does not manage consent or communication preferences for customers.

3.1 Messaging Data We Process

To facilitate conversational messaging, we collect and process:

• Phone numbers of parties engaged in conversations through the platform
• Message content for delivery and display within the platform
• Timestamps and delivery status of messages

3.2 How We Use Messaging Data

Messaging data is used to:

• Deliver messages between our customers and their clients
• Display conversation history within the platform
• Provide customer support and troubleshoot delivery issues
• Generate usage analytics and billing

3.3 Messaging Data Sharing

We share messaging data with:

• Twilio: Our messaging infrastructure provider, which processes and delivers messages
• Mobile Carriers: To facilitate message delivery to recipients

We do not sell, rent, or share phone numbers or message content with third parties for marketing purposes. Messaging data is only shared as necessary to provide the messaging functionality.

3.4 Customer Responsibility

ProjEvo customers are solely responsible for managing their communication relationships with their clients. ProjEvo does not manage consent, communication preferences, or messaging programs on behalf of customers. Any questions regarding messaging practices should be directed to the business you are communicating with.

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and support requests
• Analyze usage patterns to enhance user experience
• Detect, prevent, and address fraud, abuse, and security issues
• Comply with legal obligations and enforce our terms

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Cloud hosting and infrastructure (e.g., AWS, Google Cloud)
• Payment processing (e.g., Stripe)
• Messaging infrastructure (Twilio)
• Analytics and monitoring tools
• Customer support platforms

5.2 Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of ProjEvo, our users, or others.

5.3 Business Transfers

If ProjEvo is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5.4 With Your Consent

We may share information with third parties when you give us explicit consent to do so.

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy. Retention periods vary based on:

• Active account status and subscription
• Legal and regulatory requirements
• Legitimate business needs (e.g., maintaining records, resolving disputes)

Messaging data is retained for the duration of your subscription and for a reasonable period thereafter, unless earlier deletion is requested. ProjEvo does not retain messaging data for marketing or profiling purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and monitoring
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Portability

You may request a copy of the personal information we hold about you.

8.2 Correction

You may request that we correct inaccurate or incomplete information.

8.3 Deletion

You may request that we delete your personal information, subject to certain exceptions.

8.4 Communication Preferences

Customers may manage their own communication preferences within their ProjEvo account. End users should contact the business they are communicating with regarding messaging preferences.

8.5 California Residents

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell personal information.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to the United States and other jurisdictions where we operate.

11. Third-Party Links and Services

The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

12. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate users and prevent fraud
• Analyze traffic and usage patterns

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of the Service.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Effective Date" above. Your continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

ProjEvo
Email: security@projevo.io
Website: https://projevo.io

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