SMS & Messaging Policy

This SMS & Messaging Policy describes how ProjEvo LLC ("ProjEvo," "we," "our," or "us") uses text messaging (SMS/MMS) to communicate with users who have opted in to receive messages. By opting in to receive text messages from ProjEvo, you agree to the terms outlined in this policy.

ProjEvo is an all-in-one client operations platform for agencies and freelancers. Our messaging features are designed exclusively for account-related communications within existing business relationships — not for marketing or promotional purposes.

When you opt in to receive text messages from ProjEvo, you may receive the following types of messages:

• Login Verification Codes: One-time passcodes (OTP) for secure account authentication and two-factor verification
• Account Notifications: Important updates about your account status, security alerts, and system notifications
• Support Updates: Responses to support tickets, service status updates, and resolution notifications
• Billing Alerts: Payment confirmations, subscription renewal reminders, and invoice notifications

Pre-Launch Notice: During the pre-launch period, messaging is limited to early access notifications and platform updates. Once the platform is live, messaging will include account-related notifications as described above.

ProjEvo does not send marketing messages, promotional offers, advertising, or bulk communications via SMS.

Message frequency varies based on your account activity, including login attempts, support interactions, billing events, and active project communications. You will only receive messages that are directly related to your use of the ProjEvo platform.

Typical message frequency may include:

• Verification codes: Only when you log in or perform a security-sensitive action
• Account notifications: As needed based on account activity
• Support updates: In response to support requests you have initiated
• Billing alerts: At the time of billing events (renewals, payments, etc.)

You can opt out of receiving text messages from ProjEvo at any time using any of the following methods:

• Reply STOP: Text STOP to any message you receive from ProjEvo. You will receive a one-time confirmation message and will no longer receive text messages from us.
• Account Settings: Log in to your ProjEvo account and update your communication preferences in your profile settings.
• Contact Support: Email support@projevo.io to request removal from text messaging.

After opting out, you will receive a final confirmation message. Please note that opting out of SMS notifications may affect your ability to receive important account security messages, such as login verification codes.

If you need assistance with our messaging service, you can:

• Reply HELP: Text HELP to any message from ProjEvo to receive assistance information.
• Email us: Contact support@projevo.io for any questions about our messaging practices.
• Visit our website: https://projevo.io

Message and data rates may apply. Any charges for text messaging are determined by your mobile carrier and your wireless plan. ProjEvo does not charge for sending or receiving text messages, but your carrier may apply standard messaging rates.

If you have questions about your messaging plan or potential charges, please contact your mobile carrier directly.

We do not sell, rent, or share your mobile phone number or any messaging data with third parties for marketing or promotional purposes.

Your phone number and messaging data are only shared with the following parties as necessary to provide the messaging service:

• Twilio: Our messaging infrastructure provider that processes and delivers messages on our behalf
• Mobile Carriers: To facilitate the delivery of messages to your device

All messaging data is handled in accordance with our Privacy Policy, which provides complete details on how we collect, use, and protect your personal information.

By providing your phone number and checking the SMS opt-in box during registration, you expressly consent to receive the text messages described in this policy. Your consent is not a condition of purchasing any goods or services from ProjEvo.

You may revoke your consent at any time by following the opt-out instructions described in Section 3 above.

ProjEvo messaging is supported on most major US mobile carriers including AT&T, T-Mobile, Verizon, Sprint, and many regional carriers. Carrier support may vary and is not guaranteed. Some carriers may impose limitations on certain types of messages.

We may update this SMS & Messaging Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Effective Date" above. Your continued use of our messaging service after changes become effective constitutes acceptance of the revised policy.

If you have any questions about this SMS & Messaging Policy, please contact us at:

ProjEvo LLC
Orlando, Florida
Email: support@projevo.io
Website: https://projevo.io

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