Terms of Service

1. Acceptance of Terms

Welcome to ProjEvo ("Company," "we," "our," or "us"). By accessing or using the ProjEvo platform, website, applications, and services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

ProjEvo is an all-in-one client operations platform designed for agencies and freelancers, providing project management, client relationship management, support ticketing, domain/hosting management, and WordPress site management capabilities.

2. Description of Service

ProjEvo provides a comprehensive business management platform that includes:

• Project and task management tools
• Client relationship management (CRM) features
• Support ticketing and SLA tracking
• Domain and hosting management
• WordPress site management
• White-label client portals
• Two-way conversational messaging (powered by Twilio)
• Collaboration and communication tools

3. SMS and Messaging Services

ProjEvo provides two-way messaging functionality that allows businesses to communicate directly with their clients in the context of an existing business relationship. Messaging features are designed to function as a business phone and inbox replacement, enabling real-time conversational communication initiated by either party.

ProjEvo does not provide bulk messaging, marketing campaigns, automated message broadcasts, or unsolicited outbound messaging services. ProjEvo does not operate messaging programs, does not send messages to end users on behalf of customers, and does not manage consent or communication preferences for customers.

3.1 Permitted Use

Messaging through ProjEvo is limited to:

• Direct, one-to-one conversational communication
• Client-initiated or business-responded conversations
• Ongoing discussions related to active projects, services, or support requests
• Human-initiated or human-responded messages within an existing business relationship

3.2 Prohibited Use

You may not use ProjEvo messaging to:

• Send marketing campaigns or promotional blasts
• Send unsolicited messages to individuals with whom you do not have an existing business relationship
• Use purchased, scraped, or third-party contact lists
• Send automated or scheduled outbound messages without direct user interaction
• Conduct bulk messaging or mass communications
• Send messages containing illegal, harmful, or inappropriate content

3.3 Customer Responsibilities

Each ProjEvo customer is solely responsible for:

• Ensuring they have an established business relationship with message recipients
• Complying with all applicable local, state, and federal communication laws, such as the Telephone Consumer Protection Act (TCPA)
• Managing communication preferences directly with their clients
• The content of all messages sent through the platform
• Complying with Twilio's Acceptable Use Policy and Messaging Policy

ProjEvo does not manage consent, communication preferences, or messaging programs on behalf of customers.

3.4 Platform Role

ProjEvo provides messaging functionality as a technical platform only and does not determine message recipients, timing, or content.

3.5 Carrier Fees

Standard message and data rates may apply to message recipients depending on their mobile carrier and plan. ProjEvo is not responsible for any charges incurred by recipients from their mobile carrier.

4. Subscription and Payment Terms

4.1 Subscription Plans

ProjEvo offers various subscription plans with different features, usage limits, and pricing. Details of available plans and pricing are provided on our website and during the signup process.

4.2 Billing

By subscribing to a paid plan, you agree to pay all fees associated with your selected subscription. Fees are billed in advance on a monthly or annual basis, depending on your chosen billing cycle. All payments are non-refundable except as expressly stated in these Terms or required by law.

4.3 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You authorize us to charge your payment method on file for the renewal amount.

4.4 Price Changes

We reserve the right to modify our pricing at any time. Price changes will take effect at the start of your next billing cycle following notice of the change. Continued use of the Service after a price change constitutes acceptance of the new pricing.

4.5 Cancellation

You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation will take effect at the end of your current billing period, and you will retain access to the Service until that time.

5. User Accounts

To access certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

6. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws, regulations, or third-party rights
• Send spam, unsolicited communications, or deceptive messages
• Distribute malware, viruses, or harmful code
• Attempt to gain unauthorized access to any part of the Service
• Interfere with or disrupt the Service or servers
• Harvest or collect user information without consent
• Engage in any activity that could damage our reputation or goodwill

7. Intellectual Property

The Service and its original content, features, and functionality are owned by ProjEvo and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our prior written consent.

8. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. By using the Service, you consent to our data practices as described in the Privacy Policy.

9. Third-Party Services

The Service may integrate with or contain links to third-party services, including but not limited to Twilio for messaging services. We are not responsible for the content, privacy policies, or practices of third-party services. Your use of third-party services is at your own risk and subject to their respective terms and conditions.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROJEVO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR USE OF THE SERVICE.

12. Indemnification

You agree to indemnify, defend, and hold harmless ProjEvo, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney's fees, arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any third-party rights.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Effective Date" above. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

14. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will immediately cease.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.

16. Contact Information

If you have any questions about these Terms, please contact us at:

ProjEvo
Email: security@projevo.io
Website: https://projevo.io

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